Video of the Week: Steve Blank Evidence-based Entrepreneurship

For our video of the week, watch Steve Blank, Evidence-based Entrepreneurship at The Lean Startup. Steve is the author of The Startup Owner’s Manual: The Step-By-Step Guide for Building a Great Company and one of the most influential thinkers around modern entrepreneurship (see 11 Great Ideas from Steve Blank). Enjoy!

Vertical Ad Format Now Available on Instagram

Starting today, you can create photo and video ads on Instagram in the vertical format. You can now upload up to 4:5 aspect ratio format on Instagram feed for photos and videos.

Since the beginning, we’ve been thoughtful about rolling out ads on Instagram to give businesses and consumers the best experience possible. And ad formats are no exception. Portrait has long been available on the platform for posts, and is a common format for consuming mobile content. Knowing this, we wanted to give advertisers everywhere greater creative flexibility by bringing the vertical format to Instagram ads.

Advertisers around the globe like Mulberry (@mulberryengland), Guaraná Antartica (@guaranaantarctica) and LG USA (@lgusamobile) are already taking advantage of this new format.

And in initial tests, businesses are seeing better view rates using this ad format. For instance, Brazilian soft drink manufacturer, Guaraná Antarctica, ran a vertical video ad showing the history of Guaraná. “Vertical formats in mobile advertising are of great interest to us. With Instagram being such an important platform for our brand, we were really excited to test. First results seem promising!” — Richard Lee, Guaraná, Digital Manager

In the US, LG USA Mobile ran a video ad in the vertical format showcasing its LG V20’s new audio features.

While these examples show that Instagrammers respond to vertical ads, we encourage you to experiment and find out which format — vertical, square or landscape — works best for the story you want to tell.

We’re excited to offer more flexibility for advertisers creating on Instagram, and can’t wait to see what you’ll create.

Jobs to be Done Framework

Clayton Christensen, author of the The Innovator’s Dilemma, also invented the “Jobs to be Done” framework.

From the Clayton Christensen Institute:

The jobs-to-be-done framework is a tool for evaluating the circumstances that arise in customers’ lives. Customers rarely make buying decisions around what the “average” customer in their category may do — but they often buy things because they find themselves with a problem they would like to solve. With an understanding of the “job” for which customers find themselves “hiring” a product or service, companies can more accurately develop and market products well-tailored to what customers are already trying to do.

Too often, entrepreneurs think in terms of features. If our product does X,Y, and Z, then people will buy it. Instead, think about the job that needs to be performed and how the solution will fit it. Think solutions to jobs, not features.

What else? What are some more thoughts on the jobs-to-be-done framework?

New to Instagram Stories: Boomerang Mentions and Links

Today, we’re introducing a few new tools to help you make your story even more fun: Boomerang and mentions. We’re also starting to test links inside some stories.

Boomerang

Boomerang lets you turn everyday business moments into something fun and unexpected. Now you can easily take a Boomerang right inside Instagram.

Swipe right from your feed to open the stories camera. A new format picker under the record button lets you select “Boomerang” mode. Tap record and the camera will stitch together a burst of photos into a mini video that plays forward and backward. Then share it to your story.

Mentions

Share who you’re with or who’s visiting your business by mentioning them in your story.

Mentioning people in stories works the same as it does in captions and comments. When you add text to your story, type “@” followed by a username and select the person you’d like to mention. Their username will appear underlined in your story. And when someone taps the mention, they’ll see a pop-up that takes them to that profile.

You’ll receive a notification in Direct when you’re mentioned in someone else’s story. Just tap the preview to go straight to the story for as long as it’s live. If someone you don’t follow mentions you, you’ll see the notification in your message requests.

‘See More’ Links

You may begin to spot “See More” links at the bottom of some stories. This is a test that lets verified accounts add links so it’s easy to learn more. From finding tour dates for Chance the Rapper (@chancetherapper) to learning about a new movie starring Dwayne Johnson (@therock) or reading a related article from Bustle (@bustle), tap “See More” or swipe up to view the link right inside the app.

To learn more about today’s updates, check out the Instagram Help Center.

These updates for Instagram Stories are available as part of Instagram version 9.7 available for iOS in the Apple App Store, for Android in Google Play and for Windows 10 in the Windows Store.

18 Quick Sales Resources for Startups

These past few weeks have been focused on sales — the life blood of every successful startup. Here are the recent sales posts:

  1. Four Types of Sales Reps
  2. Getting to “Wow” in the Sales Process
  3. Sales Team Challenges When Scaling
  4. Territories vs Wide Open for Sales Teams
  5. Make Body Language Your Superpower
  6. Benchmarking Sales Development Reps
  7. The Different Meeting Rhythms in Sales
  8. Analyzing the Sales Opportunity Pipeline
  9. Mining the Sales Opportunity History for Insights
  10. The Sales Ops Role — Operational Rigor for the Sales Team
  11. Hire a Sales Assistant First
  12. The Best Sales Demos are Conversations
  13. Mapping Out the Sales Stages
  14. Discovery Calls — A Critical Part of the Sales Process
  15. Notes from Trenton Truitt’s Presentation on MEDDICC
  16. MEDDICC Forecasting Methodology
  17. The Success Plan Google Doc for Sales
  18. Testing Potential Demand By Being an SDR

Sales is critical, yet foreign, to most startup founders. Put in the time and effort to learn it — it’s worth it.

What else? What are some more sales topics to cover?

Four Types of Sales Reps

Predictable Revenue laid the ground work for sales development and the rise of sales engagement software. The author, Aaron Ross, outlined a more modern, predictable function of appointment setters on the sales team, as separate from the closing team. In the book, he outlines four types of functions on the sales team.

Here are the four types of sales reps in startups:

  • Market Response Rep — Qualifies and nurtures inbound leads that are handed off to an account executive once engaged in the sales cycle (one rep can handle approximately 400 inbound leads per month)
  • Outbound Sales Development Rep — Cold calls and emails potential prospects and nurtures them until they are ready for an account executive (one rep should generate 10–20 qualified leads per month)
  • Account Manager — Manages the relationship with existing customers and continually looks for ways to add more value
  • Account Executive / Sales Rep — Carries a quota and is responsible for taking leads engaged in the buying process through to close and hand-off

Early in the startup lifecycle, it’s common to have “full stack” sales reps that do both the appointment setting and deal closing. Then, as the startup grows, more specialization emerges. Look for these four types of sales reps.

What else? What are some more thoughts on the four types of sales reps?

Getting to Wow in the Sales Process

At Pardot, we’d work hard to get marketers to a web demo, through cold calling and typical B2B marketing campaigns, as we knew there was one “wow” or “magic moment” that really made the value of the product apparent. David Skok calls it the “wow” in Creating a Wow Moment.

Our Pardot wow: showing a marketer their own activity history in Pardot via a screen share. When marketers saw how all their digital fingerprints (clicks, opens, page views, etc.) were captured, and made actionable to both sales and marketing, they immediately wanted that functionality for their own team.

Here are a few questions to ask:

  • What’s the “wow” in your product?
  • How hard is it to show the “wow” to a prospect?
  • Where is “wow” currently shown in the sales process?
  • How can the “wow” be delivered sooner?

Entrepreneurs would do well to think through the feature in their product that is most powerful and exciting to prospects — the “wow” — and work to deliver that to prospects as quickly as possible.

What else? What are some more thoughts on getting to “wow” in the sales process?

7 Surefire Ways to Get More Listings and Grow Your Business

Get More Business for Sale Listings

Historically, business-for-sale transactions have surged in the first quarter of the New Year. With more business owners looking to sell as part of their New Year’s resolution, there’s no better time than now to spruce up your marketing efforts and grow your inventory of listings.

Here’s 7 ways to gain more clients now:

  1. Get referrals. Not only are referrals a great way to grow your listings, they’re a mainstay for growing any business. Start by reaching out to former clients and continue by reaching out to your professional network, including accountants, attorneys and former colleagues. Learn more creative ways to get referrals in our article, How to Boost Client Referrals and Make Them the Bread and Butter of Your Business
  2. Host seminars and workshops. As a successful business broker, you’re an expert in your field and hosting a free workshop is a great opportunity to tell business owners how they can benefit from using your services. This is a great opportunity to generate exposure for yourself, develop new relationships and grow your business. You’ll find step-by-step details on hosting your own seminar or workshop in our article, 7 Tips to Grow Your Business Giving Educational Seminars and Workshops.
  3. Offer a gift or promotion. A free consultation, evaluation or estimate is a great way to attract new prospects and show them what you can do for them. Gifts and promotions are also a great ways to network and get referrals.
  4. Direct marketing. If you’re strictly digital, then email marketing is one of the most cost-effective ways to reach new prospects. You can purchase targeted lists, such as business owners, from InfoUSA or Dun & Bradstreet for both email and traditional direct mail campaigns. Depending on your budget, there are many creative ways to target new customers directly, including telemarketing, text messaging and online marketing.
  5. Be more visible online. While most brokers can be found online, either through a website or a professional directory, many don’t keep their information up-to-date. If you have a website, it should be mobile responsive and follow all of Google’s SEO best practices, otherwise it will be less visible in Google searches. You should also be listed in all the current online directories, including Google+, Bing, Yext, NeustarLocaleze and Yelp.
  6. Leverage social media. Not only is social media a great way to grow your business, it’s a very cost effective way to get the word out. Facebook is by far the largest social network worldwide and offers a number of ways to boost your posts and pages. LinkedIn may be smaller, but it’s the top social network for B2B marketing, while Google+ offers SEO benefits. Bonus tip: If you’re a BizBuySell’s member and a member of LinkedIn or any of our partners, you can link your accounts and distribute your listings, free of charge. For more tips on leveraging social media, read our article, 7 Ways to Add Value to Your Business With Social Media Marketing.
  7. Optimize your BrokerWorks membership. Your BrokerWorks membership is one of the most powerful tools you can use to market yourself and your listings. Are you taking advantage of its full potential? Your broker profile should be complete; it should impress prospects with a well-rounded idea of what you can do for them, including your expertise and credentials. The more complete your profile is, the higher it ranks in search results. Your listings should also be complete, with catchy headlines and professional photos. You should also consider upgrading to an Elite membership, which generates 5X more seller leads on average. For more information, read our article, 3 Ways to Optimize Your BrokerWorks Membership and Generate More Leads.

Now is a great time to apply these tips to boost your listing inventory for the coming busy season. These tips can also be applied again and again, throughout the entire year, as best practices to grow your business and generate new leads.

The post 7 Surefire Ways to Get More Listings and Grow Your Business appeared first on BizBuySell Blog.

Sales Team Challenges When Scaling

Continuing with yesterday’s post on Territories vs Wide Open for Sales Teams, one of the points mentioned was that with territories, as the team scales, the assigned geography for each sales rep shrinks (more reps equals more sub dividing of territories). As expected, many challenges arise as the sales team scales. Here are a few to consider:

  • Sales Reps to Management — The top sales reps often don’t make the best sales managers (different skill set and personality traits). As the team grows, it’s important to set expectations around the path to management and build management training programs.
  • Downward Lead Volume Per Rep — The size of the sales team often grows faster than the volume of qualified leads such that the number of leads per rep goes down over time.
  • Hiring Standards — It’s hard to find great sales people. As pressure is applied for hitting an overall team quota, there’s a tendency to lower hiring standards to get more people in the door. Don’t do it.
  • Undoing Special Arrangements — Special sales rep arrangements like owning certain reseller relationships or getting a slightly different commission for certain deals become problematic as the team grows and more specialized functions are implemented (like a channel program).
  • Adding Process — Some reps that thrive during the free-for-all early startup stage don’t make it as the organization hits the growth stage and adds more process. It’s not that one stage is better or worse. Rather, it’s important to connect the right personalities with the right stage of the company.

Scaling a sales team is hard, especially with the pressure from different stakeholders like investors. Know that there are many challenges scaling a sales team and these are just a few of them.

What else? What are some more challenges scaling a sales team?

Territories vs Wide Open for Sales Teams

At Pardot, we built the sales team to almost 30 people before the exit and never had territories (everything was inside sales). Our model was wide open with simple round robin lead assignment based on two different queues (one based on leads from the test drive form and one based on leads from all other forms). When I talk to entrepreneurs about their sales strategy, territories are commonplace. Naturally, we had internal debates about the pros and cons of territories vs wide open.

Here are a few thoughts on territories vs wide open:

  • With wide open, sales reps get an equal number of qualified leads as company lead volume ebbs and flows
  • With territories, sales reps get a reduced geography as the sales team grows, potentially resulting in morale issues
  • With wide open, there’s a constant tension around the rules of engagement for stale leads (we made it so that if a lead hadn’t been engaged in six weeks, it was fair game)
  • With territories, sales reps that are primarily inside have a better opportunity to meet with multiple prospects on the occasional trip to their territory as well as attend regional events

The growth of inside sales is causing entrepreneurs to rethink the traditional territory approach and look for ways to make sales more efficient. Entrepreneurs would do well to evaluate both the territories approach as well as the wide open approach.

What else? What are some more thoughts on territories vs wide open for sales teams?